Vicky Collins Online

A Blog With Superpowers

Tech Support

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It was a daunting problem. How to get the laptop to talk via wireless to the new HP All-In-One printer. It had worked before but suddenly nothing. I spent a couple hours on the problem a week ago. My husband did the same. He told me to return the printer. It didn’t work and was under warranty. It was junk. I decided to give it one more try. I got Nio on the phone. He is in the Philippines, an hour flight from Manila. He was able to take control of my computer to troubleshoot but needed a new encryption key for the router. He asked me to call Qwest. I got Kay on the phone. She was in Manila in the Philippines too. Whodathunkit? With Nio in one ear and Kay on the other we started to tackle the problem. Sometimes it was crazy with them both talking at once. What’s the IP Address? WEP key? Can you go to the set up menu and configure the wireless? It took international cooperation. Then SUCCESS! We solved the problem. The printer works again. There was no war with Hewlett Packard. Diplomacy triumphed in the end.

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Author: Vicky Collins

Vicky Collins is a freelance television producer and journalist based in Denver, Colorado with a diverse portfolio of projects that including network news, cable programming, Olympic sports, corporate and non-profit videos. She is also an accomplished writer and photographer who is particularly interested in world travel and issues of global poverty. Some of her most satisfying assignments have been covering disasters, working in the slums of developing countries and telling stories of people who show great courage in the face of adversity. She has been in all 50 states and on six continents and many of her television stories and photos are posted on her website at To contact Vicky Collins directly email or tweet @vickycollins.

One thought on “Tech Support

  1. Well done.

    With those multitasking skills you’d make a great parent.

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